New Customers

Our insurance regulations require us to check tanks that are inside buildings the first time we fill them. We look for: no plastic pipes, no openings on top of the tank, sound legs without excessive rust, no leaks, and a distance of 5 feet or more from the furnace. This is done only the first time we fill a tank. It requires our driver to have access to the basement at the time of delivery.

We require at least 50% of the payment at the time of delivery the first time.

Please read the rest of the polices listed on this page so you know what to expect.

Payment

We give 10 days same as cash. We accept cash, checks, money orders, and credit cards (Mastercard preferred, Discover and Visa also accepted). Payments with a credit card can be made over the phone after the delivery.

When we deliver oil, we will hang the bill on your door with an addressed envelope for mailing payment. For new customers, we ask for at least half of the payment at the time of delivery. For customers who are notified that they have earned “COD” status, payment is required at the time of delivery.

There will be a $35 charge on returned checks

Minimum Delivery

The minimum delivery is 150 gallons. Smaller orders will have a delivery charge added: $25 for 100 gallons; $40 for less than 100 gallons.

Weekend Deliveries and Rush Orders

Evening and weekend deliveries are dependent on an available and willing driver and will carry a $40 delivery fee. This fee was recently (and reluctantly) instituted because of frequent abuse of our willingness to run on weekends. Too many of our customers, as well as other companies’ customers who couldn’t get their normal provider to deliver, are calling late Friday afternoon or on Saturday needing oil immediately. We cannot continue to fill these requests and maintain a low price for all of our customers, not to mention our own sanity and family time.

We try hard to fulfill rush orders when people run out of oil. However, it is not always possible to provide immediate service on demand. Please understand this and respect our employees by checking your tank early in the week, and before your furnace quits.

Delinquent Accounts and Collection Agencies

If you are having problems paying your bill, please call us. Keeping communication open is essential. When we cannot contact customers and work out payment for a late bill, we have to turn the account over to a collection agency. We do not like having to resort to this and will try to work with customers to find a solution satisfactory to all. If an account is turned over to a collection agency, 35% of the bill will be added on to pay for the extra expense to collect. Attempts will be made to notify the customer before the account goes to a collection agency.